Usually there is a header, where global information about the particular file is kept. When any application (like SAV) ‘reads in’ a file it expects certain information, in a certain order. The structure of the file – or more precisely the file header – is not recognizable to Sophos Antivirus. Your Mac is also going to have a few ‘corrupt’ files. It should not be able to access them otherwise what’s the point of the file being encrypted? If SAV can break in whenever it wants and have a peek then so can other programs and the encryption is pointless. On your Mac there will be a number of encrypted files and the scanner is not able to access them because they are…encrypted. The ‘issues’ are caused by the scanner finding encrypted and/or corrupt files and simply not being able to access them. Spoiler: These issues are nothing to worry about.

The questions now are: What are these issues detected? How do I fix them? Why does the scan report Issues detected and then also No threats found? Surely the only issues should be that the scan found threats right? …and before the scan completes you see a warning in the Scans window that says Issues detected…

Additional steps for Sophos Home installations on MacOS 10.Let me set the scene: You’re happily running a scan with Sophos Anti-Virus for Mac 9….

Checking the operating system information.

System requirements for installing Sophos Home.

Nothing happens when clicking the Allow button on macOS High Sierra 10.13.

System Extension Blocked appears on new installations on MacOS High Sierra 10.13.

See Related information below for additional troubleshooting.

If he Sophos Home Shield looks red/orange, please reboot your Mac.

Be sure to create a Sophos Home account to be able to protect additional computers, access support, and re-protect the current system.

Take a look at the Sophos Home Getting Started Guide for further information regarding how to use and configure Sophos Home!.

Follow these steps to activate a Premium License key.

MacOS 10.13 - 15 (High Sierra, Mojave and Catalina) Please see below for steps pertaining to each version of macOS:

Some versions of macOS will require additional steps be performed when installing security software.

You will see the Installation was successful message once the installation is completed.Provide your administrator account password for your Mac and click OK.On the installation window, click Continue.When a security prompt appears, click on Open.Double-click on the Sophos Installer.app to start the installation.This shows the installer content, where you will find the Sophos Installer) Navigate your Downloads folder and click on the Sophos Installer.Wait for the Sophos Home Installer to finish downloading.Click the 'Download Now' button to start the download.Please review our currently supported OS list: System requirements and End of support for older macOS versions for compatibility concerns.

Sophos antivirus mac